What should I expect? On the day of your massage, make sure to shower and wear loose, comfortable clothing. Plan to arrive 10 minutes early to allow time to complete an intake form, discuss your treatment plan, and to have time to relax before your massage begins. Always turn off cell phones and other digital devices upon entering. You should remove your jewelry, as it can interfere with a massage. Disrobe to your comfort level and lie on the table and cover yourself with the top sheet. You will always be properly draped at all times, and only the areas currently being worked on will be uncovered. Some work may be done through coverings and/or clothing when appropriate.
A bolster will be provided to support your legs and relieve your back, and will generally be placed under your knees when supine (face-up), and under your ankles when prone (face-down). If you’re starting in the prone (face-down) position, your head and face will rest upon a cushioned face cradle. Larger or smaller bolsters, pillows, and additional blankets can be provided upon request for your comfort.
You may also choose to talk if you wish, or you may prefer to just relax and be quiet. Also, feel free to let the massage therapist know if you prefer more or less pressure, it is acceptable to express your preference and give the therapist feedback. At the end of the massage, the therapist will step out to allow you to redress and collect your belongings. You will then be met in the waiting area by your therapist, who will provide you with a bottle of water.
Where will my massage session take place? You will receive your massage in one of our specially designed massage therapy rooms. Soft music and low lights with help you achieve ultimate relaxation.
Who perform my massage? All of our Massage Therapists are certified by the Indiana Professional Licensing Board for Massage Therapy. They are each experienced therapists who are dedicated to making you feel comfortable and relaxed. As per state regulations, all of our Massage Therapists are certified, insured, and adhere to the state’s ethical, legal, and professional guidelines.
What is the cancellation and late arrival policy? We require that you cancel your appointment at least 24 hours in advance. The total amount of the services scheduled may be charged in full to clients who “no show” or fail to cancel their reservation in the 24 hour time period. As a courtesy to our other guests and staff, appointments will be automatically cancelled if you are more than 15 minutes late for your scheduled appointment. You may still receive a partial service if our schedule allows, but you will be charged for your full appointment.